Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, along with a valid reason for refund/replacement.

To start a return, you can contact us at tryvitalfinds@gmail.com. If your return is accepted, we’ll send you our inception team's details as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at tryvitalfinds@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Delays

At Vital Finds, we strive to provide our customers with the best possible service and ensure that their orders are processed and delivered in a timely manner. We understand that delays can be frustrating, and we want to address any concerns you may have regarding the delay in delivering your order. This Refund Policy outlines the conditions under which you may be entitled to a refund due to a delay.

  • Eligibility for Refund: a. To be eligible for a refund, the delay in delivering your order must exceed the estimated delivery time provided at the time of purchase.
    b. The delay must be solely attributable to internal factors within Vital Finds' control, such as logistical issues, inventory shortages, or processing errors.
  • Notification of Delay: a. If there is a delay in delivering your order, we will make every effort to notify you promptly, providing an updated estimated delivery time.
    b. The notification will be sent to the email address or contact number provided during the order placement.
  • Refund Process: a. If you believe you are eligible for a refund due to a delay, you must submit a refund request after the estimated delivery date.
    b. The refund request should be submitted through our customer support channel, either by email, phone, or through our website.
    c. You will be required to provide order details, including the order number and any relevant information to support your refund claim.
    d. Our customer support team will review your request and may request additional information if necessary.

Returns

To return your product, you should mail your product to:

565 Sherbourne St #2219, Toronto, ON M4X 1W7, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.